Privacy Policy

1. Who this policy covers

This policy explains how Karina Marwan, RN MSN ("we," "I," "our") collects, uses, and protects information when you visit this website or engage me as an advocate. It does not cover services provided by third parties (e.g., your hospital, insurer, or attorney), even if I refer you to them.

2. Information we collect

• Information you provide — name, email, phone, and details you share when you book a consultation, send a message, or hire me as an advocate.
• Health-related information you choose to share about yourself or a loved one. I treat this with the same standard of care as my nursing work.
• Automatically collected — IP address, browser type, referring page, and aggregated analytics. We do not use tracking pixels for advertising networks.

3. How we use your information

To respond to your inquiries, schedule and conduct consultations, advocate on your behalf with your written consent, and improve this website. We do not sell your personal information.

4. Sharing

We share information only (a) with your explicit consent, (b) with service providers who help us operate (e.g., Cal.com for scheduling), bound by confidentiality, or (c) when required by law. We will never disclose your information to providers, insurers, or institutions without your written authorization.

5. Cookies & analytics

This site uses minimal, privacy-respecting analytics to understand traffic in aggregate. No advertising cookies are set. You can disable cookies in your browser at any time.

If non-essential analytics, advertising, or personalization trackers are added later, we will implement region-appropriate consent controls and preference management before those tools are activated where required by law.

6. Third-party processors

We use selected providers to operate this site and booking workflow, including Vercel (hosting and analytics) and Cal.com (scheduling). These providers receive the minimum information needed to deliver their services and process data under their own privacy terms.

7. What not to submit through this site

Please do not submit detailed medical records, full medication histories, insurance IDs, Social Security numbers, or other highly sensitive personal data through website forms, scheduling notes, or unencrypted email. We can provide a safer handoff process for sensitive documents after initial contact.

See Data Handling & Intake Boundaries for the operational intake rules we follow on this site.

8. Data retention

Inquiry and scheduling records are retained only as long as needed to respond, provide services, meet legal obligations, resolve disputes, and enforce agreements. If no client relationship is established, contact records are typically deleted within 24 months unless a longer period is required by law.

9. Your rights

You may request access to, correction of, or deletion of personal information we hold about you. Residents of California, Colorado, Virginia, the EU/UK, and other privacy-law jurisdictions have additional rights, including the right to opt out of certain processing. To exercise any right, email kmfamilyadvocacy@gmail.com.

Please include your name, preferred contact method, and whether you are requesting access, correction, export, or deletion. We may request reasonable verification information before fulfilling a request to protect your privacy and prevent unauthorized access.

We aim to acknowledge privacy requests within 10 business days and provide a substantive response within 45 days, subject to any extensions permitted by applicable law.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; please do not send sensitive medical information by unencrypted email.

11. Children

This site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe we have, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

13. Contact

Questions about this policy? Email kmfamilyadvocacy@gmail.com.